Terms & Conditions

Terms & Conditions

1. About Bawa Med Limited

1.1 Bawa Med Limited (Company number 12975675) is a private healthcare provider offering General Practice services under the names, Leeds Private GP, The Private Doctors & The Private Doctors - Leeds.

The term "Doctor" in these Terms & Conditions refers to Bawa Med Limited, its employed or contracted medical practitioners, and any other healthcare professionals engaged by the company.

1.2 References to "we," "us," and "our" throughout these Terms & Conditions apply to Bawa Med Limited, its employed or contracted healthcare professionals, and other personnel engaged in delivering services on behalf of the company. For the purposes of these Terms & Conditions, "Services" refers to any medical consultation, prescription, treatment, or related healthcare support provided by Bawa Med Limited. The term "Doctor" is used to refer to any licensed medical professional engaged by Bawa Med Limited. "Patient" denotes any individual who books, attends, or receives medical services from Bawa Med Limited. The "Agreement" is the contract formed between Bawa Med Limited and the patient upon booking and attending a consultation

1.3 The healthcare services provided by Bawa Med Limited are designed to be a convenient and accessible option for patients, supplementing rather than replacing care provided by a registered NHS GP. These services are delivered in accordance with UK healthcare regulations, industry best practices, and professional standards.

2. Terms of Services

2.1 The services provided by Bawa Med Limited are subject to these Terms & Conditions, which define the scope of our healthcare offering.

2.2 By using our services, the patient acknowledges and agrees to these terms, including those relating to prescribing, medical discretion, and conflict avoidance.

3. Our Services

3.1 Scope of Services
Bawa Med Limited provides private General Practice services (“Services”) in accordance with these Terms & Conditions. Our Services may include, but are not limited to:

Face-to-face consultations at our clinic locations.

Remote consultations via telephone, email, or video conferencing.

Home visit services, where deemed necessary and subject to availability.

Prescriptions and short-term medication supply when clinically appropriate.

Coordination with other healthcare professionals and services, including medical referrals as required.

3.2 Consultation Duration & Fees

Each appointment is allocated a specific duration based on the type of consultation booked.

If a patient chooses not to use the full length of their appointment, they acknowledge and agree that they are not entitled to a refund, rebate, or compensation for any unused time.

3.3 Business Hours & Availability

Our Services are available during our standard business hours, which may be subject to change. Patients should refer to the homepage of our website for the most up-to-date opening times.

We offer same-day urgent appointments and pre-booked consultations, available Monday to Friday.

3.4 Accessing Our Services

Patients can contact us to arrange appointments or seek support via the dedicated telephone number and email address or through the online portal provided upon registration.

All communications and appointment bookings are subject to availability and the operational capacity of our service.

4. Registration & Verification

4.1 Identity Verification & Documentation

To maintain the highest level of security, regulatory compliance, and patient safety, all individuals seeking to use Bawa Med Limited’s services must provide verifiable proof of identity and residence before accessing medical consultations or treatments. This requirement ensures that patient records are accurate and that services are not misused.

For adult patients who are 18 years of age or older, valid identification must be provided before any medical consultation. This includes a government-issued photographic identification document, such as a passport or UK driving licence. Additionally, patients must submit proof of their residential address, which may be provided in the form of a recent bank statement or a utility bill dated within the last three months. Failure to provide valid documentation may result in a delay or refusal of service.

For patients under the age of 16, a parent or legal guardian must provide documentation to establish parental responsibility and confirm the child’s identity. Acceptable documentation includes the child’s official birth certificate or an adoption certificate. In cases where guardianship is granted through legal means, a formal guardianship order must be presented. The parent or guardian must also submit their own identification document and proof of residential address. Failure to provide the required documentation may prevent the minor from accessing medical care through our services.

4.2 Registration Process & Patient Responsibilities

The registration process is a crucial step in ensuring that medical services are delivered safely and appropriately. Before receiving treatment, all patients must complete a detailed registration questionnaire that captures their demographic details, medical history, and any current medications they are taking. This information allows healthcare providers to make informed medical decisions and minimise potential risks associated with treatment.

Patients must provide their full legal name, date of birth, and valid contact details, including a phone number and email address. Additionally, a comprehensive medical history must be disclosed, which includes past illnesses, chronic conditions, previous surgeries, and any medications currently prescribed. Patients must also disclose any known allergies, drug intolerances, or significant family medical history that may impact their care.

It is the sole responsibility of the patient to ensure that all information provided during the registration process is accurate, complete, and truthful. Providing false, misleading, or incomplete information may have serious consequences, including negatively impacting medical treatment outcomes, leading to the refusal of services, or resulting in legal or regulatory actions.

A patient must not complete the registration form on behalf of another individual unless they are the legal guardian of a minor or have been granted written consent and full authorisation to act on behalf of another patient.

5. Appointments

5.1 Booking Process

Appointments for medical consultations can be booked using one of the following official communication channels:

The dedicated telephone line, which is available during regular business hours.

The official email contact, which allows patients to submit requests for appointments.

The online booking platform, which operates 24/7 for added convenience.

Patients who require same-day appointments are encouraged to book as early as possible to maximise their chances of securing an available time slot. All appointments are subject to availability and will be allocated on a first-come, first-served basis.

5.2 Confirmation of Appointments & Patient Responsibilities

Once an appointment is successfully scheduled, patients will receive an official email confirmation outlining the details of their consultation. This email will include the appointment date and time, the assigned Doctor where applicable, and any preparatory instructions the patient must follow.

It is the patient’s responsibility to ensure that all personal and medical details provided at the time of booking are accurate and up to date. Patients should also verify that their contact information is correct, as this allows for appointment reminders and important communications. If any details need to be updated, patients must inform us promptly to avoid administrative errors or delays.

5.3 All Doctors engaged by Bawa Med Limited are:

Registered with the General Medical Council (GMC) and included on the appropriate specialist register for the services they provide.

Required to undergo annual appraisals, professional development, and competency evaluations to maintain the highest standards of medical practice.

Bound by applicable laws, professional regulations, and ethical guidelines in delivering patient care.

5.4 Each Doctor is personally responsible for ensuring compliance with legal and professional obligations, including:

Maintaining adequate medical indemnity and liability insurance in accordance with UK regulatory requirements.

Ensuring that their insurance is up to date and compliant with all necessary professional standards

5.5. Bawa Med Limited operates independently from NHS services, and we take reasonable measures to ensure that patients are not assigned to a Doctor who also works at the NHS GP practice where they are registered.

This policy is in place to prevent conflicts of interest and to comply with NHS contractual rules, which prohibit NHS GPs from charging for services that are freely available under the NHS.

In the unlikely event that a patient is inadvertently connected with a Doctor who also works at their NHS practice, the patient agrees to:

Inform the Doctor immediately upon recognising the conflict.

Request a refund or book an alternative appointment with another Doctor.

5.6 Doctor Availability & Consultation Timings

While we will make every reasonable effort to accommodate patient requests regarding a preferred Doctor, we cannot guarantee the availability of any specific medical professional at a given time. All consultations are subject to Doctor scheduling, clinical priorities, and service availability.

Each consultation is limited to the duration selected at the time of booking. If a patient requires additional time beyond their allocated appointment, they must schedule a follow-up consultation, which may be subject to additional charges.

5.7 Home Visits & Chaperone Policy

Bawa Med Limited offers home visit services to eligible patients who require medical attention in their place of residence. These visits are available upon prior request and are subject to location coverage and Doctor availability.

We do not provide chaperones for home visits. If a patient requires the presence of a chaperone during the consultation, they are responsible for arranging for an appropriate individual to be present. No intimate or sensitive examinations will be conducted during home visits under any circumstances. Furthermore, Doctors retain the right to decline a home visit if there are safety concerns or if they determine that the patient’s medical needs are better addressed in a clinical setting.

5.8 Appointments for Children

Patients under the age of 18 must be accompanied by a parent or legal guardian for their medical consultation unless an alternative arrangement has been explicitly approved. The accompanying adult must provide valid identification and proof of guardianship if requested.

5.9 Consultation Fees & Duration Adjustments

Patients are responsible for booking an appointment type that aligns with their medical needs. If a consultation exceeds the allocated time slot, an additional fee may be applied to account for the extended duration of the consultation.

6. Prescribing & Treatment Policy

6.1 Clinical Decision-Making
Doctors providing services through Bawa Med Limited make all prescribing and treatment decisions based on professional judgement, in line with the highest medical and ethical standards. A prescription will only be issued if:

The Doctor has sufficient knowledge of the patient's medical history and current condition.

The treatment is clinically appropriate and supported by established medical evidence.

6.2 Medication Compatibility & Safety

Before prescribing any treatment, a Doctor will take reasonable steps to ensure it is compatible with other treatments the patient is receiving, including any self-prescribed or over-the-counter medications.

If a Doctor determines that a prescription is not suitable or necessary, they reserve the right to decline prescribing the medication.

6.3 No Guarantee of Prescriptions or Specific Treatments

There is no obligation for a Doctor to issue a prescription or recommend a specific treatment.

Doctors act in accordance with professional medical ethics, clinical guidelines, and legal obligations.

All prescriptions are issued at the sole discretion of the prescribing Doctor and will only be provided when deemed clinically appropriate. The Doctor reserves the right to refuse to prescribe medication if it is considered unsafe, unnecessary, or inappropriate for the patient’s condition. Patients should be aware that prescriptions are issued in compliance with UK prescribing guidelines, and certain medications, particularly controlled substances or high-risk drugs, may require additional verification and consultation.

Prescriptions provided by Bawa Med Limited are private prescriptions, meaning they are not covered by NHS prescription pricing. Patients are responsible for paying the full cost of the medication at the pharmacy of their choice. The pricing of medications is determined by the dispensing pharmacy and not by Bawa Med Limited. Patients who require a repeat prescription may need to attend a follow-up consultation to ensure the ongoing appropriateness and effectiveness of the prescribed medication.

Patients are required to take all medications as prescribed and must follow any instructions provided by the Doctor or pharmacist. Any adverse reactions or side effects must be reported immediately to Bawa Med Limited or another healthcare provider. Medications must be stored safely, and it is the patient’s responsibility to ensure that prescribed drugs are not accessed by unauthorised individuals, particularly children. If a prescription is lost, a new one may only be issued at the Doctor’s discretion and may require an additional consultation.

7. Fees & Payment

7.1 Payment Terms & Fee Structure

Bawa Med Limited provides full transparency regarding our fee structure, which is available for review on our official website. Service fees are subject to periodic review, and any updates will be reflected in the latest pricing published online.

7.2 Late & Missed Payments

Payments must be made in full by the due date specified on the invoice issued to the patient. Any payments that remain overdue beyond the payment deadline may incur interest charges calculated at a rate of 8% per annum above Barclays Bank PLC’s base rate. Patients with unpaid balances may have their access to medical services temporarily withheld until full payment has been received.

7.3 Advance Payment Requirement

Certain medical services may require payment in full before they are provided. Where advance payment is required, an appointment will not be considered confirmed until the payment has been successfully processed.

7.4 Private Medical Insurance

Bawa Med Limited does not accept direct payment from private medical insurers unless an explicit agreement has been made in writing. Patients who hold private medical insurance must liaise with their insurance provider independently to determine whether they qualify for reimbursement. It is the patient’s responsibility to manage their insurance claims and ensure that they settle any outstanding fees with Bawa Med Limited directly.

8. Privacy & Data Protection

Bawa Med Limited is committed to maintaining the highest standards of patient confidentiality and data security. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure that all patient information is handled securely and responsibly. All personal and medical data is stored using encryption and other security measures to prevent unauthorised access. Patient data will not be shared with third parties without explicit consent, except in cases where disclosure is required by law, requested by regulatory authorities, or deemed necessary for emergency medical intervention.

Patients have the right to request access to their personal and medical records in accordance with data protection laws. Requests must be submitted in writing and may be subject to verification procedures. If inaccuracies are identified in patient records, we will take appropriate steps to correct the information in a timely manner.

Data retention policies comply with NHS guidelines, ensuring that patient records are maintained for the legally required duration before being securely disposed of. If a patient wishes to have their data deleted, they may submit a written request; however, certain medical records must be retained for regulatory and legal compliance purposes.

Patients are encouraged to review our Privacy Policy, which provides a detailed overview of how personal information is collected, processed, stored, and shared. For any concerns regarding data protection or privacy rights, patients may contact our Data Protection Officer via email or written correspondence.

9. Liability & Limitations

9.1 Limitation of Liability

Bawa Med Limited provides medical advice and treatment based on the information disclosed by the patient. We are not responsible for any complications, side effects, or adverse outcomes resulting from a patient’s failure to provide accurate and complete medical information. We do not guarantee specific treatment outcomes and are not liable for any dissatisfaction with medical services rendered.

Bawa Med Limited is not responsible for delays, disruptions, or unavailability of services due to factors beyond our control, including but not limited to technical failures, staff shortages, emergencies, or government-imposed restrictions. If an appointment or service is affected by unforeseen circumstances, we will make reasonable efforts to offer an alternative arrangement where possible.

9.2 Indemnification

Patients agree to indemnify and hold harmless Bawa Med Limited, its medical practitioners, and affiliated staff against any claims, liabilities, damages, or legal actions arising from non-compliance with medical advice, failure to disclose relevant health information, or misuse of prescribed medications. This indemnification extends to any third-party claims resulting from actions taken by the patient that are inconsistent with the provided medical advice.

10. Service termination & Force Majeure

10.1 Termination of Services

Bawa Med Limited reserves the right to refuse or terminate services under the following circumstances:

If a patient engages in abusive, threatening, or inappropriate behavior towards staff.

If a patient repeatedly fails to comply with medical advice, prescribed treatment plans, or professional recommendations.

If fraudulent activity, misrepresentation, or misuse of services is identified.

If a patient has outstanding unpaid fees for previous consultations or treatments.

In the event of service termination, Bawa Med Limited will provide written notification explaining the reasons for the decision. Patients have the right to request a review of their case, and alternative healthcare providers may be recommended where appropriate.

10.2 Force Majeure

Bawa Med Limited is not liable for service interruptions, delays, or cancellations caused by circumstances beyond our reasonable control. These circumstances include, but are not limited to, natural disasters, public health emergencies, cyberattacks, IT system failures, regulatory changes, or other unforeseen events. In such cases, we will make reasonable efforts to resume services at the earliest opportunity or provide suitable alternatives.

11. Governing Law & Disputes

11.1 Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

11.2 Dispute Resolution and Complaints

Patients who have concerns or complaints regarding the services provided by Bawa Med Limited should first contact our administration team in writing. We will aim to acknowledge complaints within three working days and provide a resolution within twenty working days. If a dispute cannot be resolved internally, patients may escalate the matter through the Independent Sector Complaints Adjudication Service (ISCAS) or an alternative dispute resolution provider.

Effective Date: 21/01/2025
Bawa Med Limited reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any modifications made. Patients are encouraged to review the latest version of our Terms & Conditions periodically.

Your Health is Our Priority.

Call Us

0113 3886399

Email Us

admin@theprivatedoctors.co.uk